Returns & Refunds Policy

 

🔁 Returns & Refunds Policy – Elaj Bil Hikmah (EBH)

Last Updated: May 3, 2025

At Elaj Bil Hikmah (EBH), we take pride in providing high-quality, DRAP-approved herbal products. Please read our returns and refund policy carefully before placing your order.

1. Eligibility for Returns

We accept returns under the following conditions:

The product is damaged, defective, or incorrect upon delivery.

You notify us within 3 days of receiving your order.

The product is unused, sealed, and in its original packaging.

2. Non-Returnable Items

We do not accept returns for:

Products that have been opened or used

Custom or bulk orders

Items returned after the 3-day window

Products damaged due to mishandling, heat exposure, or improper storage

3. How to Request a Return

To request a return, email us at elajbilhikmah98@gmail.com with:

Your order number

A clear description of the issue

Photos of the product (if damaged)

Our team will review your request and respond within 2 business days.

4. Return Process

If approved, you will be provided with a return address and instructions.

The customer is responsible for return shipping unless the return is due to an error on our part.

5. Refunds

Refunds are processed once the returned product is inspected and approved.

If approved, the refund will be issued within 7–10 business days to your original payment method.

For Cash on Delivery orders, refunds will be made via bank transfer or Easypaisa/JazzCash.

6. Exchanges

We do not offer direct exchanges. If you need a replacement, please initiate a return and place a new order.

For any questions regarding returns or refunds, contact us at:
📧 elajbilhikmah98@gmail.com